Last Updated Date: 15/04/2024

Grievance Reporting Channels

Sr No.	Channels	Details
1	Website	https://peunique.com
2	Email	support@peunique.in
3	Landline	+91 – 11- 41733223, 42548401

Redressal Mechanism for Grievances

Level 1

• Online queries via email/Landline/website ticketing.
• First response time: 4 working days.
• Resolution Time: peunique’s internal resolution time – 4 working days (excluding customer’s time to provide documentation).
• If additional time is required, peunique will notify the customer.

Level 2 (Escalation)

If no response or unsatisfactory response is received at Level 1, the customer can escalate their grievance:

Grievance Officer:
Nadeem Jairajpuri,
SRS Live Technologies Private Limited,
Delhi Office: E-1/B-1, 1st Floor, Mohan Cooperative Industrial area, Mathura Road, New Delhi, 110044
Email: grievances@peunique.in

Level 3 (Complaints)

If unresolved, customers can contact the Nodal Officer:

Nodal Officer:
Rajiv Moti,
SRS Live Technologies Private Limited,
Delhi Office: E-1/B-1, 1st Floor, Mohan Cooperative Industrial area, Mathura Road, New Delhi, 110044